Contact for your questions and concerns

Customer service

Your first point of contact for questions about electricity bills, BKW products and services, moving notifications, photovoltaic systems and grid connection information

+41 844 121 113

Monday-Friday
07:30 to 17:30

Additional contact details

In the Customer Centre, you can view or edit your personal data and documents.

To the customer centre

Young woman wearing headphones at a computer workstation in an office.

Power outage and planned power shutdown

Planned power shutdown

Power outage

Grid fault

During maintenance and construction work

As a result of natural events or damage to the grid

Due to fluctuating grid voltage.

BKW Customer Service Centre

Service number for electricity supply

BKW Customer Service Centre

Monday to Friday

Daily

Monday to Friday

07:30 to 17:30

Around the clock

07:30 to 17:30

0844 121 113

0844 121 175

0844 121 113

For an overview of current power shutdowns, visit outage.bkw.ch

For an overview of current power outages, visit outage.bkw.ch

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Report your move in or out online and avoid unnecessary electricity costs. Submit your moving notification conveniently now!

Report your move

Report your move in or out online and avoid unnecessary electricity costs. Complete your move notification conveniently now!

Report your move now

Media contact

General contact for media professionals

Media professionals with general enquiries should please contact our media office by email or phone.

To Media Relations

BKW Media Office
Viktoriaplatz 2
3013 Bern
Switzerland

Contact

Contact us

Select a topic that interests you and send us an enquiry using the contact form.